BullCRM Terms of Service
Effective Date: July 10, 2026
Last Updated: July 10, 2026
These Terms of Service (the "Terms") form a legally binding agreement between Jamtech Technologies Private Limited, a company incorporated under the Companies Act, 2013, with CIN [●] and its principal place of business at 1st Floor, The Engineering Tower, Plot No. CP-43, Sector-E, Engineering College Road, Aliganj, Lucknow, Uttar Pradesh – 226021, India ("BullCRM", "we", "us", "our"), and the person or entity that registers for or uses the Services ("Customer", "you", "your").
By creating an account, clicking "I agree", or using the Services, you accept these Terms. If you accept on behalf of a company or other entity, you confirm that you have authority to bind it. If you do not agree, do not use the Services.
These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.
1. Definitions
- "Services" means the BullCRM platform, website, mobile applications, APIs and modules, including CRM, Books, Campaigns, Web Forms, SalesBot and HRMS, and related support.
- "Customer Data" means all data, including personal data, that you or your Users upload, submit or generate through the Services.
- "Users" means your employees, contractors and other persons you authorise to access the Services under your account.
- "Order" means the subscription plan, add-ons, fees and term you select online or through a signed order form.
- "Data Protection Laws" means the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000 and rules made under it, and any other applicable data protection law.
2. Eligibility and accounts
2.1 The Services are intended for business use. You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
2.2 You must provide accurate and complete registration information and keep it up to date.
2.3 You are responsible for all activity under your account, for keeping login credentials confidential, and for the acts and omissions of your Users. Notify us immediately at support@bullcrm.io of any unauthorised access. We strongly recommend enabling two-factor authentication.
3. The Services
3.1 Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right, during the subscription term, to access and use the Services for your internal business purposes.
3.2 We may add, change or remove features from time to time. We will not materially reduce the core functionality of a module you have paid for during your current paid term. We will give at least [30] days' notice of material changes adverse to you.
3.3 Beta or preview features are provided "as is", may be withdrawn at any time, and are excluded from any service level commitment.
4. Free trials
Free trials are available for the period stated at sign-up. At the end of a trial, your account will move to a paid plan only if you choose one. Data in trial accounts that are not converted may be deleted [30] days after the trial ends.
5. Fees, taxes and payment
5.1 You agree to pay the fees stated in your Order. Fees are exclusive of GST and other applicable taxes, which will be charged in addition. Provide your GSTIN to receive a GST-compliant tax invoice.
5.2 Auto-renewal. Subscriptions renew automatically for the same term unless you cancel before the renewal date. We will send a reminder at least [7] days before any annual renewal. Recurring payments through card or UPI mandates follow applicable Reserve Bank of India rules on e-mandates.
5.3 Price changes. We may change prices with at least [30] days' notice. Changes apply from your next renewal.
5.4 Late payment. If fees remain unpaid [15] days after the due date, we may suspend the Services after giving notice.
5.5 Refunds. Fees are non-refundable except: (a) where required by law; (b) where you terminate for our uncured material breach under Section 16.3, in which case we refund prepaid fees for the unused period; or (c) as stated in our Refund Policy at [link].
6. Customer Data and ownership
6.1 You own all Customer Data. You grant us a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Services and as described in Section 7.
6.2 We may create aggregated and de-identified data from use of the Services to operate and improve them, provided it does not identify you, your Users or any individual.
6.3 We do not sell Customer Data.
7. Data protection (Data Processing terms)
7.1 Roles. For personal data within Customer Data, you are the Data Fiduciary and BullCRM is your Data Processor. For personal data about account holders and Users that we collect for our own purposes, BullCRM is the Data Fiduciary, as described in our Privacy Policy.
7.2 Our obligations as Data Processor. We will: (a) process personal data only on your documented instructions, which include these Terms and your configuration of the Services; (b) ensure staff with access are bound by confidentiality; (c) maintain reasonable security safeguards, including encryption, access controls, logging and monitoring; (d) engage sub-processors only under written terms offering equivalent protection, publish our sub-processor list at [link], and give at least [15] days' notice before adding a new one, during which you may object on reasonable grounds; (e) notify you without undue delay, and in any event within [24] hours, after becoming aware of a personal data breach affecting Customer Data, and provide the information you reasonably need to meet your notification obligations; (f) provide reasonable assistance, taking into account the nature of processing, with requests from Data Principals and with your compliance obligations; (g) transfer personal data outside India only as permitted under Section 16 of the DPDP Act; and (h) on termination, delete or return Customer Data as set out in Section 17.
7.3 Your obligations as Data Fiduciary. You represent and warrant that: (a) you have given all notices and obtained all consents required under Data Protection Laws to upload Customer Data and to have us process it; (b) you will respond to requests and grievances from your own Data Principals; (c) you will not upload children's personal data without verifiable parental consent, or upload personal data you are not legally entitled to process; and (d) your instructions to us comply with applicable law.
7.4 Enterprise customers may request a separately signed Data Processing Agreement by writing to support@bullcrm.io.
8. Acceptable use
You and your Users must not:
- use the Services for any unlawful, fraudulent, harassing or deceptive purpose;
- send unsolicited or spam messages, or messages to persons who have opted out or registered on a Do Not Disturb list, contrary to TRAI regulations;
- upload material that is defamatory, obscene, infringing, or that violates Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
- upload malware, or attempt to probe, scan, disrupt or bypass the security of the Services;
- scrape, reverse engineer or decompile the Services, except as permitted by law;
- resell, sublicense or provide the Services to third parties without our written consent; or
- use the Services to build a competing product.
We may remove content or suspend access that violates this Section, as set out in Section 16.
9. Messaging, Campaigns and communication channels
9.1 You are solely responsible for the content and recipients of all emails, SMS, WhatsApp messages and calls sent through the Services, and for complying with TRAI's Telecom Commercial Communications Customer Preference Regulations (including DLT entity, header and template registration), WhatsApp Business and Meta policies, email anti-spam norms, and Data Protection Laws.
9.2 Every promotional message must include a working opt-out, and you must honour opt-outs promptly.
9.3 We may pause or throttle sending if we detect high complaint, bounce or block rates, or on instruction from a telecom operator, messaging provider or authority.
10. AI features
10.1 SalesBot and other AI features use automated systems, which may include third-party AI models. Outputs may be inaccurate, incomplete or inappropriate. You are responsible for reviewing outputs before relying on them, and for informing people who interact with SalesBot that they are communicating with an automated system.
10.2 We do not use Customer Data to train our own or third-party AI models [confirm with product team and AI vendor terms].
10.3 You must not use AI features to make decisions producing legal or similarly significant effects on individuals without meaningful human review.
11. Third-party integrations
The Services may connect with third-party products (for example, email, WhatsApp, payment gateways, accounting and telephony tools). Your use of them is governed by those providers' terms. We are not responsible for third-party products, their availability, or data they receive once you enable an integration.
12. Intellectual property
The Services, including software, design, trademarks, logos and documentation, are owned by BullCRM or its licensors and are protected by Indian and international intellectual property laws. Except for the rights expressly granted to you, all rights are reserved. If you send us feedback or suggestions, we may use them without any obligation to you.
13. Confidentiality
Each party will keep the other's non-public business, technical and financial information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or required to be disclosed by law (with prompt notice where lawful).
14. Availability and support
14.1 We aim for [99.5]% monthly uptime, excluding scheduled maintenance notified in advance, emergency security maintenance, and events outside our reasonable control. Service credits, if any, are as set out in our Service Level Policy at [link] and are your sole remedy for downtime.
14.2 Support is provided through [email / chat / phone] during [business hours IST], according to your plan.
15. Warranties and disclaimers
15.1 Each party warrants that it has the authority to enter into these Terms. We warrant that the Services will perform materially in accordance with our published documentation.
15.2 Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free or uninterrupted. The Books module is a tool to assist record-keeping and does not constitute tax, accounting or legal advice.
16. Suspension and termination
16.1 By you. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing term.
16.2 Suspension by us. We may suspend access, with notice where practicable, if: fees are overdue under Section 5.4; your use breaches Section 8 or 9 or poses a security risk to the Services or others; or suspension is required by law or a government authority. We will restore access once the issue is resolved.
16.3 Termination for breach. Either party may terminate these Terms if the other materially breaches them and does not cure the breach within 30 days of written notice.
16.4 Sections 5 (for unpaid fees), 6, 7, 12, 13, 15, 18, 19, 20, 21 and 22 survive termination.
17. Data export and deletion
For [30] days after termination or expiry, you may export Customer Data using the Services' export tools. After this period, we will delete Customer Data from active systems within [60] days, and from backups within the normal backup cycle, except where retention is required by law. We will confirm deletion on written request.
18. Indemnity
18.1 You will defend and indemnify BullCRM, its directors, employees and affiliates against third-party claims, penalties and losses arising from: (a) Customer Data, including lack of required notice or consent; (b) messages you send through the Services; or (c) your breach of Section 8 or 9 or of applicable law.
18.2 We will defend and indemnify you against third-party claims that the Services, as provided by us, infringe that party's Indian intellectual property rights, except to the extent caused by Customer Data, your modifications, or combinations with products we did not supply.
19. Limitation of liability
19.1 Neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility.
19.2 Each party's total aggregate liability arising out of or in connection with these Terms will not exceed the fees paid or payable by you to BullCRM in the 12 months preceding the event giving rise to the claim.
19.3 The limits in this Section do not apply to: your payment obligations; indemnity obligations under Section 18; breach of Section 13 (Confidentiality); or liability for fraud, gross negligence or wilful misconduct, or which cannot be limited under applicable law. [Consider a separate, higher cap (for example, 2x annual fees) for breach of Section 7 — confirm commercial position.]
20. Force majeure
Neither party is liable for delay or failure to perform (except payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, internet or telecom failures, power outages, or failures of third-party hosting providers not caused by the affected party.
21. Governing law, dispute resolution and jurisdiction
21.1 Governing law. These Terms and any dispute arising out of or in connection with them are governed by the laws of India.
21.2 Amicable resolution. The parties will first try to resolve any dispute through good-faith negotiation within 30 days of written notice of the dispute.
21.3 Arbitration. If the dispute is not resolved within that period, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties (failing which, in accordance with that Act). The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India. The arbitration will be conducted in English. The award will be final and binding.
21.4 Exclusive jurisdiction. Subject to Section 21.3, the courts at Lucknow, Uttar Pradesh, India shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms, including applications for interim relief and any proceedings relating to the arbitration. Each party submits to the jurisdiction of these courts and waives any objection on grounds of venue or inconvenient forum.
21.5 Nothing in this Section prevents either party from seeking urgent interim relief from the courts at Lucknow, or limits any non-waivable right of a person to approach a statutory authority, including the Data Protection Board of India.
22. General
22.1 Notices. We may send notices to the email address on your account or through the Services. Notices to us must be sent to support@bullcrm.io and to our office in Lucknow.
22.2 Changes to these Terms. We may update these Terms. We will give at least [30] days' notice of material changes by email or in-app. Continued use after the effective date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect and receive a pro-rata refund of prepaid fees for the unused period.
22.3 Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.
22.4 Entire agreement. These Terms, together with the Privacy Policy, your Order and any policies referenced here, form the entire agreement between the parties. If there is a conflict, a signed Order prevails over these Terms.
22.5 Severability and waiver. If any provision is held invalid, the rest remains in effect. Failure to enforce a provision is not a waiver.
22.6 Independent parties. The parties are independent contractors. Nothing creates a partnership, agency or employment relationship.
22.7 Publicity. We may list your name and logo as a customer unless you opt out by writing to support@bullcrm.io.
23. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made under it, you may contact our Grievance Officer with any complaint about the Services or content on the Platform:
Name: [●] Email: support@bullcrm.io Address: Jamtech Technologies Private Limited, 1st Floor, The Engineering Tower, Plot No. CP-43, Sector-E, Engineering College Road, Aliganj, Lucknow, Uttar Pradesh – 226021, India
We will acknowledge complaints within 24 hours and resolve them within 15 days of receipt.
24. Contact
Jamtech Technologies Private Limited 1st Floor, The Engineering Tower, Plot No. CP-43, Sector-E, Engineering College Road, Aliganj, Lucknow, Uttar Pradesh – 226021, India Email: support@bullcrm.io | Phone: +91 90096 70084 / +91 90263 89818